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Terms of Service

Last updated: 23 July 2026

Terms of Service – Pharmacy Weight Loss Windsor

Pharmacy Weight Loss Windsor
GPhC Registration No. 9012511
Last updated: July 2026

Please read these Terms of Service carefully before using our services. By placing an order or registering with Pharmacy Weight Loss Windsor, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Windsor is a GPhC-registered online pharmacy operating in Windsor, United Kingdom. We provide clinically supervised weight loss consultations and prescription medication services. Our GPhC registration number is 9012511, and we comply fully with all applicable UK pharmacy regulations and guidelines.

2. Eligibility

Our services are available to individuals who meet all of the following criteria:

We reserve the right to decline or cancel any order where eligibility requirements are not met or where we have concerns about patient safety. Providing false or misleading medical information may result in permanent account suspension.

3. Prescriptions

All prescription medications dispensed by Pharmacy Weight Loss Windsor require a valid prescription issued by a qualified, registered prescriber. Prescriptions are issued only after a thorough assessment of your medical history and current health status.

We do not dispense prescription-only medicines without an appropriate prescription. All prescriptions are retained and processed in accordance with UK law. We reserve the right to refuse or delay dispensing if we have any clinical concerns about your safety or suitability for treatment.

It is your responsibility to provide accurate, complete and up-to-date medical information during consultations. You must inform us promptly of any changes to your health, medication or circumstances.

4. Payment

Payment is required in full at the time of placing your order. We accept major debit and credit cards. All transactions are processed securely using encrypted payment technology.

Prices displayed on our website include VAT where applicable. We reserve the right to amend pricing at any time; however, any change will not affect orders already confirmed and paid for.

5. Delivery

Once your order has been reviewed and approved by our pharmacist, we aim to dispatch your medication within 1 working day. Delivery is subject to stock availability and Royal Mail or courier service timelines.

We cannot be held responsible for delays caused by third-party delivery services, incorrect addresses provided by the customer, or circumstances outside our reasonable control. It is your responsibility to ensure someone is available to receive your delivery if a signature is required.

6. Cancellations and Refunds

You may cancel your order at any time before it has been approved by our pharmacist and dispatched. To request a cancellation, please contact us immediately by email or telephone.

Once a prescription has been dispensed and dispatched, we are unable to offer a refund or exchange on prescription medications, in accordance with UK medicines legislation and patient safety guidelines. This does not affect your statutory rights in the event of a faulty or incorrectly supplied product.

Consultation fees, where applicable, are non-refundable once the clinical assessment has been completed.

7. Medical Disclaimer

The information provided on our website is for general informational purposes only and does not constitute medical advice. It is not a substitute for professional medical consultation, diagnosis or treatment. Always seek the advice of your GP or another qualified healthcare provider with any questions you may have regarding a medical condition.

Weight loss medications carry risks and side effects. You are responsible for reading all patient information leaflets supplied with your medication and for contacting us or your GP immediately if you experience any adverse effects.

8. Data and Privacy

We take your privacy seriously and handle all personal and medical data in accordance with UK GDPR and the Data Protection Act 2018. We aim to respond to all data-related enquiries within 48 hours. Please refer to our full Privacy Policy for details on how your data is collected, stored and used.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We reserve the right to update these Terms of Service at any time. The most current version will always be available on our website. Continued use of our services following any update constitutes your acceptance of the revised terms.

If you have any questions about these terms, please contact us directly through our website or by telephone.